Notifications

Get pinged when a new conversation starts, when one gets assigned to you, or when something needs your attention. Notifications work on phone, tablet, and desktop — once you've enabled them per device.

What you get notified about

New conversation — a visitor messages a site you have access to (and no AI handled it alone).
Assigned to you — a teammate transfers a conversation, or auto-assignment routes one your way.
Mentioned — a teammate @mentions you in an internal note.
Ticket assigned — a ticket is filed or transferred to you.

Enable notifications on a device

First time you open Agentbot on a device, the dashboard shows a banner asking you to Enable notifications. Click it and grant permission when the browser asks.

Dashboard banner prompting the user to enable notifications — Click Enable, then Allow when the browser asks for permission.

!iPhone: install the app first

On iPhone, notifications only work after you've installed Agentbot to your home screen as a PWA. See Install on your phonefor the install steps. Trying to enable notifications from the regular Safari tab won't work — iOS doesn't support web push outside of installed PWAs.

Manage your devices

Dashboard → Settings → Notificationslists every device you've enabled. Each row shows:

Device name (your phone, your laptop, etc.)
Browser / OS
When it last received a notification
A toggle to mute it temporarily, and an × to remove it

Remove a device

Click the ×next to a device to revoke it. Useful if you've replaced your phone or no longer want a specific browser to ping you. After removing, you'll need to enable notifications again on that device if you ever want them back.

Troubleshooting

I clicked Enable but nothing happens

Your browser may have permanently denied permission. Click the lock icon next to the URL → Notifications → Allow, then retry.
On iPhone: make sure Agentbot is installed to your home screen, not just bookmarked.
Try a different browser. Firefox, Chrome, Safari (iOS 16.4+), and Edge are supported.

Notifications worked, now they don't

Check OS-level notification settings: iOS → Settings → Notifications → Agentbot, or Android → Settings → Apps → Agentbot → Notifications.
Open Settings → Notifications in Agentbot and confirm the device is still listed and enabled.
Remove the device, restart the app, re-enable.

Battery saver / Do Not Disturb is silencing them

Both iOS and Android can hold web push notifications until the device wakes up or DND ends. Check Focus / DND settings if you're missing pings during work hours.