// live chat for saas
Page-aware AI that answers from your docs site, not made-up answers.
Generic live chat tools treat your SaaS like a static landing page: the AI greets the visitor with 'How can I help?' and then googles its own way through every reply. SaaS visitors don't ask generic questions — they ask about your specific pricing tiers, your specific feature limits, your specific integration list. A reply that confidently invents facts about your product is worse than no reply at all.
Agentbot's AI is page-aware: it knows which URL the visitor is on, and you upload your docs / FAQ / changelogs as the knowledge base. Every answer comes from your actual content — no model hallucination about features you don't have.
When a visitor reports a bug, a billing question, or a feature request, the AI files a ticket with the full transcript attached. The team can pick it up cold from /tickets without having to scroll back through the conversation.
Pipe conversations and tickets into Linear / GitHub Issues / your CRM / Slack via signed webhooks. SaaS teams already have a workflow; Agentbot integrates into it rather than asking you to adopt a new helpdesk.
Drop one line of script into your site head. The widget is live immediately; the AI starts answering once you upload your knowledge base. Full install docs →
<script src="agenbot.vercel.app/w/YOUR_SITE_KEY" defer></script>No training in the classical ML sense. Upload your docs (PDFs, Markdown, DOCX, plain text) to the knowledge base and the AI retrieves the relevant chunks on every conversation turn. Changes to your docs are live in seconds — re-upload the file and the next conversation uses the new content.
Two ways. (1) Upload your pricing page or pricing PDF to the knowledge base — the AI cites it on every pricing question. (2) Enable web search and the AI fetches your /pricing page live, so even price changes you forget to re-upload still flow through. Most SaaS teams use both.
Two layers of safety. The AI is instructed to only answer from your uploaded content — if the knowledge base does not cover a feature, it asks a clarifying question or hands off to a human rather than guessing. If it still gets something wrong, you tweak the docs (or add a more specific entry) and the correction is live on the next conversation.
Yes. The AI detects when a conversation is about an async issue (bug, refund, account problem) and files a ticket automatically, attaching the full transcript. Sales / pricing / feature questions stay in the conversation flow — the AI answers and offers to book a demo when relevant.
The AI escalates: it asks one clarifying question to gather context, then flags the conversation as needs_human. The chat doesn't go silent — the AI stays available to help while the team picks it up. Your inbox shows an 'Unassigned' alert with a sound notification.
It's specifically built for the 1–20 person team — no agent cap during beta, no per-resolution charges, no per-seat tax. The AI handles the bulk of inbound chat so a small team can ship product instead of triaging support.
One <script> tag. No credit card. See pricing.