// e-commerce
Agentbot for
Shopify.
Paste into theme.liquid <head>. AI live chat installs in 60 seconds.
Why Shopify + Agentbot
Shopify stores get the most chat volume from generic questions: shipping ETAs, return windows, sizing, stock checks. Agentbot's AI handles these from your knowledge base + your public site content. The widget installs into your active Shopify theme as a standard <script> tag — no Shopify App approval, no theme app extension required.
Install in 3 steps
- Step 1
Copy the Agentbot snippet
In the Agentbot dashboard, open Embed and copy the one-line <script> tag.
- Step 2
Edit theme.liquid
In Shopify Admin → Online Store → Themes → Actions → Edit code → open Layout / theme.liquid. Paste the snippet just before the closing </head> tag.
- Step 3
Save and preview
Save theme.liquid, then preview your store. The widget bubble appears bottom-right on every page within seconds.
<script src="agenbot.vercel.app/w/YOUR_SITE_KEY" defer></script>What you get
- Widget loads on every storefront page — homepage, collections, products, cart, checkout (where allowed)
- Page-aware AI knows which product page the visitor is on
- No Shopify App install — direct theme.liquid embed
- Survives theme updates as long as the script line stays in the new theme
Common flows users automate
- Visitor on a product page asks "is this in stock in size M?" — AI answers from the product page content
- Visitor asks about shipping to their country — AI cites your /pages/shipping policy
- Visitor asks about returns / exchanges — AI cites your /pages/refund-policy
- Visitor wants to talk to a human about a custom order — AI files a ticket
Troubleshooting
Hit a snag? The FAQ & troubleshooting docs cover the common gotchas (widget not appearing, snippet not loading, theme conflicts).
FAQ
Does Agentbot have a Shopify App?
Not currently. The theme.liquid install is one line and works on every Shopify plan. We may publish a Shopify App later for one-click install, but the marginal value over pasting a script tag is small. The trade-off is honest: a dedicated app would auto-handle theme updates, but a stable script-tag install handles 99% of cases.
Can the AI access my product catalog or order data?
Not directly — Agentbot's AI answers from your knowledge base (uploaded docs) and your public site content (it can fetch product pages live via web search). For real-time stock or order-status lookups against your Shopify backend, wire it through webhooks: when the AI hands off, fire to Zapier → Shopify Admin API → reply with the status.
Will it work on a Shopify 2.0 (Online Store 2.0) theme?
Yes. The <script> tag in theme.liquid works on all Shopify themes — Dawn, Refresh, Sense, any custom or third-party theme. Online Store 2.0 doesn't change the install pattern.
Does Agentbot do cart abandonment like Tidio or Klaviyo?
Not natively — those are cart-recovery flows that require Shopify event integration and email automation. Agentbot is a chat surface, not an email marketing tool. If cart abandonment is your primary use case, Tidio or Klaviyo are stronger picks; Agentbot complements them as the live chat layer.
Will it survive a Shopify theme update?
If you update your active theme to a new version, the snippet stays. If you SWITCH to a different theme (or publish a different theme), you need to paste the snippet into the new theme's theme.liquid. The snippet is one line — takes 30 seconds.
Can I exclude the widget from checkout?
Shopify's checkout pages (checkout.shopify.com / Shop Pay) don't load theme.liquid scripts anyway, so the widget doesn't appear in checkout by default. If you specifically want to exclude it from cart or order-confirmation pages, use Agentbot's Triggers → Page Match to exclude those URLs.
Try Agentbot in Shopify — free.
One snippet, no credit card. See pricing · webhook docs.
Get Agentbot — Free →